The travel industry is a thriving industry making itself the world's largest and fastest-growing sector worldwide. Due to the improved living standards and digital inclusion, the traditional travel industry has experienced a revitalized up-gradation. Since, the commencement of smartphones and applications, the travel industry has leveraged a plethora of benefits. With a diverse range of mobile apps helping travelers book hotels & cabs, easy payment solutions, and cancellation, people are sailing their vacations to several traveling locations spending more on traveling expenses & eliminating the past-facing hurdles in traveling activities.
Talking about the worth of travel & tourism industry:
The global tourism industry has contributed $4.67 trillion till now. Around 415 million tourists have arrived at several tourist destinations worldwide, where they spend $2.37 Trillion in leisure activities (Statista).Hassles that the traditional travel industry has experienced:
We have come up so far from the traditional traveling industry. But, it is worth understanding what the traditional travel industry used to be before the advent of mobile apps. Let us look over the travel industry's problems before everything transformed into and over mobile apps.
● No instant online booking, payments, and
refunds: Books in the traditional traveling industry were not instant
since users had to either mail, call or approach the agencies. The payment
methods involved more physical money acceptance, and the scenario of refunds
took a long time to reach back to its source.
● Unavailability of travel agencies on the online
platforms: Currently, there are 73,249 travel agencies in the USA, and
not all of them are online, making it tough for the customers to choose travel
agencies from online platforms. Back then, only a few companies were hooked to
online platforms, and it was not easy to fetch out contact details of the
travel agencies.
● Non-flexible travel planning: Travelers
like to plan their trips before they actually sail on them. Due to the
unavailability of the travel apps assisting them in planning, they have to make
more efforts to plan their trip. Either they would discuss with someone who has
been to the traveling locations or explore it by themselves.
● Not able to extend stays without proper physical
process: Sometimes, travelers have to extend their stays. They again
have to make contacts through emails or phone calls to increase their stay
time, making it inconvenient for them from remote places.
● No virtual experience before physically
exploring destinations: Without proper technologies, travelers were not
able to enjoy their preferred destination in advance prior to physically
exploring it.
● Dependency on taxi drivers without knowing the
new routes: Before the inclusion of travel apps, travelers had to face
problems when traveling new routes. Without proper assistance, they had to
trust taxi drivers who were strangers to them. No online cab bookings apps like
uber and ola were available, and google maps were also not mature enough.
● Lack of instant and convenient communication: For every
communication, travelers have to come in touch with their travel agencies
through emails or phone calls, making it complex customer support from
agencies.
But, the advent of
mobile apps solved travel industry problems. Look at how travel apps have
changed the above problems.
How have mobile apps solved travel industry problems?
With the most powerful
device in hand, people can make their own travel arrangements portable through
user-friendly & feature-loaded mobile apps.
● Online travel agencies: When travel
agencies register themselves to travel & tourism mobile apps, they are always
available in the user's pockets. With a few taps, users can approach travel
agencies and fetch complete details about it.
● Fast remote bookings: With the integration
of payment gateways in mobile apps, users can book hotels and make payments
instantly with instant refunds in case they cancel the bookings. Travelers can
also increase their stays just by a few taps on their smartphones, making it
highly convenient for them to enjoy their trips.
● Flexible travel planning: Mobile apps
can assist travelers in planning their trips. Users can type their destination
and fetch an estimated budget for a trip without actually physically exploring
the trip.
● Immersing in the travel world without
physically exploring it: With the metaverse technologies like VR and AR, users can remotely experience the feel of
destinations. Travelers can explore their preferred place virtually before
exploring it in reality to make better traveling decisions.
● All the routes in the pocket: Apps like google
maps make it possible to provide information about every route in the world.
Travelers don't have to rely on taxi drivers or locales to know the routes.
They can book taxis and monitor the route it takes towards their destination.
● 24X5 instant customer support: Through mobile
apps, travel agencies can provide 24x7 customer support to travelers, and they
can fire their query, and a specialist can instantly solve it remotely without
involving any telephonic calls or emailing.
Verdict
The travel industry
faces a number of issues when we compare it to the digitized world. Since
mobile apps are user-friendly and are always available to the users, they
increase convenience and flexibility for the traveler. Quick bookings,
payments, refunds, travel plannings, and customer support are a few solutions
that mobile apps provide to the travel industry. So, why wait? Approach travel app
development agencies and contribute to solving the travel industry
problems.
Blog Source: How travel app development will solve the industry’s issues in 2022?
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